-Register.
- Registration on K-Steelbook is easy and free.  There is a simple form required to fill in before you start purchasing the items. 
You only need to fill your full name, e-mail address, shipping address and phone number.

-Wholesale.
- We treat both wholesale and retail.
Buyers want to  wholesale,  please contact the seller(wholesale@k-steelbook.com).
Wholesale requirements : 1. The amount of the order must be more than 1,000.00USD at once.
                           2. The quantity of the order is over 50 EA at once.

-Payment methods & Help Guide.
Payment methods
-We provide 1 way to pay for the purchased items , PayPal.
[ PAYPAL ] Payment with PayPal : online virtual account and credit cards
Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – without a
Paypal account

Shipping Details
-Shipping process
- Selecting items
To use the category tool - Use the item category located on left of the K-steelbook page and select by categories of main, 1st sub, and 2nd sub categories from the list. This is the method  that is most widely used. Once you decided to purchase the item click either “Add to Cart” or “Wish List”. “Add to Cart” is same as “Buy It Now”. By clicking the link, you will be led to the payment process.
(Pre-Order)
It means the item will be released in the near future.
*Caution-If you selected “Pre-Order”-items and added them to shopping cart but logged out without paying, then the items will be removed from your shopping cart.
"Pre-Order" items are often sold out before being released.
Therefore, those who wish to purchase a "Pre-Order" items please complete the payment.
*Note: Release Date of "Pre-Order" items should be delayed due to circumstances of the publisher or  the distributors. Thus, we cannot take any responsibilities upon release date of the “Pre-Order” items. If the “Pre-Order” items you paid cannot be shipped in near future, then we will notify you and will refund after agreeing between both sides.
(Out Of Stock)
It means that the item has been sold out or is out-of-stock.

- Shipping & Handling
We provide two shipping methods.

1. Standard Air Mail – International registered mail

It is our basic shipping methods.
                  Packages less than 2kg with can be shipped via Standard Air Mail
2.EMS (Express Mail Service)
It is the fastest and safest way.
And it has no limit on package weight , but is shipping method with higher costs  than   Standard Air Mail.
Packages above 2kg can be shipped  via EMS.
Case the customer wants can be shipped  via EMS.(even if packages is less than 2kg )
Please do not hesitate to contact us(consult@k-steelbook.com).

For details, see table below:
* in business days (except for Sat., Sun. and holiday)

- Refund & Exchange Policy.
The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.
- Requirements for exchange/refund request.
Please take into consideration that K-steelbook accepts refund requests only and not exchange requests. However, please understand that we need to test every returned items and it will take time. After we test the returned items, we will decide to refund or not to refund. In both cases, you will get a message from us.
1.Eligible for refund:
- Products that are out of stock.
- Misdelivered orders.
- Defective products.
* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition. Package unopened, in original status as we sent it to you.

2. Ineligible for refund:
- Refund requests due to the customer’s change of mind
- Refund requests for the entire order which contains out-of-stock items.
- Refund requests for damaged or deformed products due to the customer’s responsibility.

-Contact & Consultation.

"K-steelbook" will do our best to avoid discomfort by the customer shopping malls.